ALERO TERMS OF SERVICE

These Terms of Service ("Terms") govern access to and use of Alero, Alero Core, Alero AI, aleroai.ai, and related websites, applications, portals, APIs, embedded tools, Reasoning Bars, artificial intelligence features, voice features, connected services, demonstrations, subscription services, and other technology provided by AleroCore Technologies.

In these Terms, "Alero," "we," "us," and "our" refer to AleroCore Technologies. "Services" refers collectively to the products, websites, software, applications, APIs, widgets, Reasoning Bars, voice tools, integrations, connected services, and related technology provided by Alero. "Customer," "you," and "your" refer to the individual or entity accessing or using the Services.

By accessing or using the Services, creating an account, completing a purchase, embedding an Alero feature, or otherwise accepting these Terms, you agree to be legally bound by them. If you do not agree, do not use the Services.

1. Eligibility and Authority

You must be at least 18 years old and legally capable of entering into a binding agreement to create a business account, purchase a subscription, or accept these Terms.

If you use the Services on behalf of a business, organization, partnership, nonprofit, government entity, or other legal entity, you represent and warrant that you have authority to bind that entity. In that case, “you” includes both you and the entity.

Individuals under 18 may use an authorized implementation only with appropriate parent, guardian, school, or organizational supervision where permitted by law.

2. Description of the Services

Alero provides artificial intelligence-powered software and related tools designed to generate responses, process information, support communications, collect and route leads, assist with business workflows, connect with external systems, and help users interact with digital content and services.

The Services may be offered through Alero-operated websites, customer portals, APIs, embedded Reasoning Bars, voice interfaces, connected applications, customer websites, or other authorized channels.

Features, plans, usage limits, integrations, supported models, routing methods, and availability may vary by subscription, customer agreement, implementation, location, device, or third-party provider.

3. Accounts and Registration

Certain Services require an account. You agree to provide accurate, complete, and current information and to keep it updated.

You are responsible for maintaining the confidentiality of usernames, passwords, API keys, authentication codes, administrator permissions, and other credentials associated with your account.

You are responsible for activity occurring through your account, including activity by employees, contractors, administrators, or other authorized users.

You must promptly notify Alero at info@alerocore.com if you suspect unauthorized access, credential compromise, or account misuse.

4. Plans, Features, and Usage Limits

Alero may offer multiple subscription plans with different features, usage allowances, lead-capture capabilities, support levels, integrations, branding options, domains, or administrative controls.

The features included in your plan are those displayed during checkout, identified in your order form, or otherwise confirmed by Alero in writing.

Usage limits may apply to questions, responses, leads, domains, connected services, users, storage, voice activity, API requests, or other features.

Alero may enforce technical limits, rate limits, fair-use controls, and abuse-prevention measures. Attempts to bypass those controls are prohibited.

5. Domains, Widgets, and Installation

A subscription may be associated with one registered domain unless additional domains are purchased or expressly authorized.

Alero may require domain verification, an installation token, account validation, or other technical confirmation before activating or continuing an installation.

You are responsible for providing accurate domain information, maintaining control of the registered domain, and ensuring that you have authority to install Alero on the applicable website.

You may not copy, transfer, publish, resell, sublicense, or deploy installation code on unauthorized domains or websites.

Additional fees may apply to additional domains, domain changes, reinstallation, migration, redevelopment, reconnection, or implementation work.

6. Customer Implementation Responsibilities

You are responsible for providing timely access, information, permissions, credentials, content, technical contacts, and cooperation reasonably needed to configure or implement the Services.

You are responsible for confirming that your website, hosting environment, browser configuration, connected systems, and third-party services are compatible with the Services.

Delays caused by missing information, inaccessible systems, unsupported environments, customer changes, or failure to follow implementation instructions do not create a right to a refund or extended service period.

You are responsible for testing your implementation and confirming that customer-facing content, workflows, lead routing, notifications, forms, and integrations operate as intended.

7. Subscription Billing and Recurring Charges

Paid subscriptions are billed in advance according to the billing interval disclosed during checkout or in an applicable order form.

By completing a purchase, you authorize Alero and its payment processor to charge the payment method provided for the selected plan, setup or implementation fees, taxes, add-ons, additional domains, upgrades, usage-based fees where applicable, and recurring renewal charges until canceled.

Unless otherwise stated, monthly subscriptions renew monthly and annual subscriptions renew annually on the renewal date shown during checkout, in your account, or in an applicable notice.

You are responsible for keeping billing and contact information current.

8. Refunds, Cancellations, and Billing Disputes

Subscriptions, setup fees, implementation fees, upgrades, add-ons, additional domains, cancellations, refunds, failed payments, and billing disputes are governed by the Alero Refund and Cancellation Policy, which is incorporated into these Terms by reference.

Canceling a subscription generally prevents future renewals but does not automatically create a refund for charges already paid.

Setup and implementation fees are nonrefundable once work begins, except where required by law or expressly approved by Alero.

If a checkout disclosure, order form, or written customer agreement contains terms that differ from the Refund and Cancellation Policy, the more specific written term controls for the applicable purchase.

9. Failed Payments and Past-Due Accounts

If a payment is declined, reversed, disputed, expired, blocked, or otherwise unsuccessful, Alero may retry the payment method, request updated billing information, restrict features, pause implementation, suspend access, disable integrations, or terminate the subscription.

A failed payment does not automatically cancel the subscription unless Alero confirms cancellation.

You remain responsible for valid charges incurred before cancellation or termination, including services provided, implementation work performed, usage incurred, taxes, and other amounts lawfully owed.

10. Acceptable Use

You may use the Services only for lawful purposes and in accordance with these Terms.

You may not:

• Violate any law, regulation, court order, contractual duty, professional obligation, or third-party right;
• Use the Services for fraud, deception, impersonation, phishing, spam, harassment, threats, discrimination, or unlawful

surveillance;

• Submit, generate, publish, or distribute unlawful, defamatory, infringing, abusive, malicious, or harmful content;
• Introduce malware, malicious code, destructive instructions, or harmful data;
• Attempt to gain unauthorized access to accounts, systems, networks, data, prompts, models, or infrastructure;
• Attempt to expose hidden instructions, system prompts, confidential configuration, security controls, or proprietary

routing logic;

• Use prompt injection, jailbreaks, manipulation, or other techniques to bypass safeguards or access restrictions;
• Scrape, crawl, harvest, extract, or copy the Services through unauthorized automated means;
• Reverse engineer, decompile, disassemble, decode, or attempt to derive source code, model weights, proprietary

logic, or trade secrets, except where such restriction is prohibited by law;

• Circumvent usage limits, rate limits, billing controls, domain restrictions, account restrictions, or security measures;
• Interfere with, disrupt, overload, degrade, or impair the Services or a third-party provider;
• Use the Services to make high-impact decisions without legally required safeguards and meaningful human review;
• Record, monitor, or analyze communications without legally required notice or consent;
• Use another person’s identity, likeness, voice, credentials, or information without authorization;
• Resell, sublicense, white-label, distribute, or provide access to the Services except as expressly authorized in writing;

or

• Use the Services in a manner that exposes Alero, its customers, service providers, or users to unreasonable legal,

security, privacy, financial, or reputational risk.

11. Customer Content and Data

You retain ownership of information, data, prompts, documents, instructions, business content, and other materials you submit or make available through the Services ("Customer Content").

You represent and warrant that you have all rights, licenses, permissions, and lawful bases necessary to submit and authorize Alero to process Customer Content.

You grant Alero a limited, non-exclusive, worldwide, royalty-free license to host, copy, process, transmit, display, analyze, and otherwise use Customer Content as reasonably necessary to provide, secure, operate, support, maintain, and improve the Services; perform authorized actions; comply with law; and enforce these Terms.

This license does not transfer ownership of Customer Content to Alero.

12. AI Outputs

The Services may generate text, summaries, recommendations, classifications, calculations, translations, citations, transcripts, images, code, or other material in response to user input ("Outputs").

Outputs are generated probabilistically and may be inaccurate, incomplete, outdated, misleading, biased, offensive, fabricated, or unsuitable for a particular purpose.

You are responsible for reviewing and verifying Outputs before using, publishing, sending, filing, presenting, implementing, or relying on them.

Alero does not guarantee that Outputs are unique, copyrightable, non-infringing, error-free, or suitable for commercial use.

Subject to applicable law, third-party rights, and these Terms, you may use Outputs generated for you. Alero retains all rights in the underlying Services, software, models, systems, interfaces, workflows, routing technology, and proprietary methods.

13. No Professional Advice

The Services and Outputs are provided for general informational, educational, organizational, and business-support purposes.

Alero does not provide legal, financial, investment, securities, tax, accounting, medical, mental-health, insurance, real- estate brokerage, engineering, architectural, employment, regulatory, compliance, cybersecurity, or other licensed professional advice.

No Output creates an attorney-client, physician-patient, broker-client, fiduciary, accountant-client, consultant-client, or other professional relationship.

You should obtain advice from a qualified professional before making significant decisions.

14. No Authority to Bind

Unless expressly confirmed by an authorized human representative, an Alero-generated response does not constitute a binding quote, offer, acceptance, approval, reservation, appointment, warranty, contract, financing approval, professional opinion, legal commitment, or transaction authorization.

An AI-generated statement cannot modify a signed agreement, waive a legal right, bind Alero or a customer, or override official policies.

15. No Guarantee of Results

Alero does not guarantee increased revenue, profits, sales, leads, appointments, conversions, traffic, engagement, retention, savings, approvals, financing, rankings, customer responses, or any other business, financial, operational, professional, or personal result.

Examples, projections, demonstrations, testimonials, forecasts, estimates, and hypothetical scenarios are illustrative and are not guarantees of future performance.

Actual results depend on factors outside Alero’s control, including implementation, market conditions, customer behavior, pricing, traffic, staffing, data quality, business practices, and regulatory requirements.

16. Calculations, Recommendations, and Sources

Calculations, estimates, projections, rankings, comparisons, budgets, scores, translations, citations, source references, and recommendations may contain errors or rely on incomplete assumptions.

The inclusion of a citation, link, source, or retrieved fact does not guarantee that the source is accurate, current, authentic, lawful, unbiased, or applicable.

You are responsible for confirming important amounts, dates, fees, rates, taxes, laws, policies, schedules, availability, and other time-sensitive information with an authoritative source.

17. Customer Knowledge and Configuration

Customers may provide business information, website content, instructions, policies, pricing, workflows, response rules, knowledge sources, and configuration settings used by Alero.

Customers are responsible for ensuring that such information is accurate, current, lawful, authorized, and not misleading.

Alero is not responsible for inaccurate, discriminatory, unauthorized, unlawful, or inappropriate results caused primarily by customer-supplied information, customer instructions, customer configuration, unauthorized changes, or misuse.

18. Lead Capture and Customer Communications

Alero may collect and route inquiries, leads, messages, appointment requests, and other information to the customer operating the relevant website or account.

Customers are responsible for their products, services, offers, prices, licenses, communications, follow-up, eligibility decisions, customer relationships, and compliance with applicable law.

Submitting a form or interacting with Alero does not guarantee that a customer or representative will respond or that a requested service will be available.

19. Privacy, Consent, and Customer Compliance

Your use of the Services is subject to the Alero Privacy Policy and Model Training and Improvement Policy, which are incorporated into these Terms by reference.

Customers are responsible for providing legally required privacy notices, notices at collection, cookie disclosures, communications consent, recording notices, and other disclosures applicable to their implementation.

Customers are responsible for obtaining any consent required for marketing calls, text messages, emails, automated communications, artificial-voice communications, recordings, transcriptions, connected services, and processing of personal information.

When Alero processes personal information on behalf of a customer, the customer is responsible for responding to privacy requests relating to the customer’s independent use of that information, except where otherwise required by law or agreed in writing.

20. Model Training and Service Improvement

Alero may process inputs, Outputs, feedback, interaction data, technical information, and limited contextual information to provide, secure, evaluate, and improve the Services, as described in the Privacy Policy and Model Training and Improvement Policy.

Where an opt-out or limitation is available, eligible users or organizations may request it through the method identified in the applicable policy.

Security, abuse prevention, fraud prevention, legal compliance, recordkeeping, and core operational processing may continue despite a model-improvement limitation.

21. Voice, Audio, and Recording Features

Certain Services may use artificial or computer-generated voices and may support calls, audio messages, recording, transcription, speech generation, call analysis, and summaries.

Where permitted by law and after required notice or consent, voice interactions may be recorded, transcribed, analyzed, summarized, retained, or reviewed.

Customers are responsible for complying with recording, wiretapping, telemarketing, communications, consent, and disclosure laws in every jurisdiction where voice features are used.

AI-generated transcripts and summaries may contain errors. Important statements, names, numbers, dates, prices, commitments, and transaction details must be independently confirmed.

You may not use Alero voice features to impersonate a person, misrepresent identity, deceive recipients, or use another person’s voice or likeness without authorization.

22. Connected Services and Automated Actions

Alero may connect with customer relationship management systems, email, calendars, communications platforms, payment services, scheduling tools, websites, databases, and other external systems.

Depending on granted permissions, Alero may retrieve information, create or update records, route leads, draft or send communications, schedule appointments, create tasks, trigger workflows, transfer data, or perform other authorized actions.

Automated or AI-assisted actions may be incorrect, incomplete, delayed, duplicated, misdirected, or based on misunderstood instructions.

You are responsible for reviewing permissions, limiting access, monitoring connected systems, reviewing material actions, protecting connected accounts, and revoking access when no longer needed.

Alero does not guarantee that a third-party system will accept, complete, preserve, reverse, or accurately record an attempted action.

23. Third-Party Services

The Services may use, connect with, or link to third-party AI providers, hosting providers, payment processors, communications services, scheduling systems, analytics tools, databases, websites, and other services.

Alero does not control and is not responsible for third-party content, availability, changes, security practices, policies, errors, outages, fees, restrictions, or independent data practices.

Your use of third-party services is subject to their terms and privacy policies.

Alero may replace, add, restrict, suspend, or discontinue a third-party provider or integration where reasonably necessary.

24. Intellectual Property

Alero and its licensors retain all rights, title, and interest in and to the Services, including software, source code, object code, models, routing systems, prompts, workflows, interfaces, designs, documentation, trademarks, trade names, patents, inventions, methods, know-how, and other proprietary technology.

Except for the limited right to use the Services under these Terms, no right or license is granted to Alero intellectual property.

You may not remove, alter, obscure, or misuse proprietary notices, trademarks, branding, or attribution associated with the Services.

25. Feedback

If you provide suggestions, ideas, evaluations, feature requests, corrections, or other feedback, you grant Alero a perpetual, irrevocable, worldwide, royalty-free right to use, reproduce, modify, distribute, commercialize, and incorporate that feedback without restriction or compensation.

This section does not grant Alero ownership of your confidential business information or Customer Content merely because it is provided during support or implementation.

26. Demonstrations, Free Use, Trials, and Beta Features

Public demonstrations, limited free questions, previews, test environments, beta features, early-access features, and trials are provided for evaluation and may have limited functionality, reduced support, different security or retention practices, usage restrictions, or temporary availability.

A demonstration, trial, or beta feature does not guarantee that a feature will be included in a paid plan or remain available.

Alero may modify, suspend, restrict, or discontinue free, trial, demonstration, preview, or beta access at any time.

27. Service Changes

Alero may update, improve, modify, replace, suspend, or discontinue features, models, routing methods, interfaces, limits, providers, integrations, or portions of the Services.

Material changes affecting a paid subscription will be handled in accordance with applicable law, checkout disclosures, and any written customer agreement.

Alero is not required to maintain any particular model, provider, feature, interface, or integration indefinitely.

28. Availability and Maintenance

Alero does not guarantee uninterrupted, continuous, timely, secure, or error-free availability.

The Services may be affected by maintenance, updates, third-party outages, internet failures, cybersecurity events, compatibility issues, traffic, software errors, data corruption, customer configuration, regulatory restrictions, or events beyond Alero’s reasonable control.

Responses, records, messages, leads, and automated actions may be delayed, duplicated, truncated, unavailable, corrupted, misdirected, or lost.

Temporary interruptions do not automatically create a right to a refund or credit.

29. Suspension and Termination

Alero may suspend, restrict, or terminate access when reasonably necessary because of nonpayment, failed payment, fraud, suspected fraud, abuse, security threats, unauthorized access, legal requirements, chargebacks, refund abuse, infringement, misuse, violation of these Terms, or risk to Alero, its customers, providers, systems, or users.

You may discontinue use or cancel a paid subscription in accordance with the Refund and Cancellation Policy.

Upon suspension or termination, access to accounts, features, integrations, leads, records, configurations, and stored information may be restricted or end.

You are responsible for exporting information you are authorized to retain before access ends, where export functionality is available.

Termination does not eliminate payment obligations or liabilities incurred before termination.

30. Effect of Termination and Survival

Following termination, Alero may retain, delete, de-identify, archive, or restrict access to information in accordance with the Privacy Policy, customer agreements, security requirements, and applicable law.

Sections that by their nature should survive termination will survive, including provisions concerning payment obligations, intellectual property, feedback, disclaimers, warranties, liability, indemnification, dispute resolution, and general contract terms.

31. Disclaimer of Warranties

To the fullest extent permitted by law, the Services are provided on an "as is" and "as available" basis.

Alero disclaims all express, implied, statutory, and other warranties, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, reliability, availability, security, compatibility, quiet enjoyment, and results.

Alero does not warrant that the Services will meet every requirement; that Outputs will be accurate, complete, current, lawful, or appropriate; that errors will be corrected; that connected systems will perform requested actions correctly; that data will never be lost or accessed without authorization; or that any particular result will occur.

Some jurisdictions do not permit certain warranty exclusions, so some exclusions may not apply to you.

32. Limitation of Liability

To the fullest extent permitted by applicable law, Alero and its affiliates, owners, officers, directors, employees, contractors, licensors, vendors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, customers, goodwill, opportunities, anticipated savings, business interruption, data, leads, or records.

These limitations apply to claims arising from or related to use of or inability to use the Services; reliance on Outputs;

errors, omissions, delays, interruptions, security incidents, automated actions, voice or transcription errors, customer configuration, third-party services, integrations, connected accounts, payment systems, or unauthorized access.

To the fullest extent permitted by law, Alero’s aggregate liability arising out of or relating to the Services or these Terms will not exceed the amount paid by you to Alero for the affected Services during the 12 months preceding the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot lawfully be excluded or limited.

33. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Alero and its affiliates, owners, officers, directors, employees, contractors, licensors, vendors, and service providers from claims, damages, losses, liabilities, judgments, penalties, costs, and expenses, including reasonable attorneys’ fees, arising from or relating to:

• Your access to or use of the Services;
• Customer Content, customer websites, products, services, offers, or representations;
• Your violation of these Terms or applicable law;
• Your violation of another person’s privacy, publicity, intellectual-property, contractual, or other rights;
• Failure to provide required notices or obtain required consent;
• Voice recordings, calls, messages, marketing communications, or automated communications;
• Customer configuration, connected systems, automated actions, permissions, or workflows;
• Use of Alero in regulated, professional, or high-impact activities;
• Acts or omissions of your employees, contractors, administrators, representatives, or users; or
• Fraud, abuse, misconduct, or unauthorized use associated with your account.

Alero may control the defense and settlement of a claim subject to indemnification, and you agree to provide reasonable cooperation. You may not settle a claim in a manner that admits liability by Alero or imposes obligations on Alero without Alero’s written consent.

Permission may be subject to any limitations agreed upon by the customer and Alero.

A customer may grant permission through a written agreement, email approval, account setting, testimonial submission, or other documented authorization.

Alero will not publicly use a customer’s name, logo, trademarks, testimonials, or identifying information in advertising, case studies, press releases, or promotional materials without the customer’s permission.

41. Customer Names, Logos, and Publicity

Any formal uptime, support, response-time, remediation, or service-credit commitment must be stated in a separate written Service Level Agreement authorized by Alero.

• Service credits are not available except where expressly approved by Alero or required by law.
• Implementation assistance does not include unlimited development, customization, website repair, or third-party

support; and

• Support hours and communication methods may change;
• No minimum uptime or availability commitment applies;
• No specific response or resolution time is guaranteed;
• Support is provided on a commercially reasonable basis;

Unless an applicable order form, customer agreement, or Service Level Agreement expressly states otherwise:

Alero may provide onboarding, implementation, technical support, documentation, or customer assistance according to the customer’s subscription plan or written agreement.

40. Support and Service Levels

Alero does not represent that this contact is a designated agent under the Digital Millennium Copyright Act unless and until Alero completes any registration required for that designation.

Mailing Address: 5757 West Century Blvd, Suite 120, Los Angeles, California 90045 Email: info@alerocore.com Copyright notices may be sent to:

Alero may notify the affected customer or user, remove or restrict the disputed material, request additional information, or terminate accounts associated with repeated infringement where appropriate.

• A physical or electronic signature.
• A statement that the information in the notice is accurate and that the complaining party is authorized to act; and
• A statement of good-faith belief that the disputed use is not authorized;
• The complaining party’s name and contact information;
• Identification and location of the allegedly infringing material;
• Identification of the copyrighted work;

A copyright owner or authorized representative may report alleged infringement by sending a written notice to Alero that includes:

Alero respects intellectual-property rights and may remove or restrict access to content that is reasonably believed to infringe another party’s rights.

39. Copyright Complaints

Alero may restrict or terminate access when reasonably necessary to comply with export-control, sanctions, or trade laws.

You may not use the Services for prohibited end uses, prohibited end users, or activities requiring governmental authorization unless you have obtained all required authorization.

• Acting on behalf of a person or entity prohibited from receiving the Services.
• Identified on a United States government restricted-party list; or
• Located in, ordinarily resident in, or organized under the laws of a country or territory subject to comprehensive United

States trade restrictions where access is prohibited;

You represent that you are not:

You may not access, use, export, reexport, transfer, release, or otherwise make the Services available in violation of applicable United States export-control, trade-sanctions, or import laws.

38. Export Controls and Sanctions

38. Informal Dispute Resolution

Before filing arbitration or litigation, the party raising a dispute must provide written notice describing the dispute, the relevant facts, the requested relief, and contact information.

Notices to Alero must be sent to info@alerocore.com and to the mailing address listed below.

The parties will attempt in good faith to resolve the dispute informally for at least 30 days after receipt of the notice, unless immediate relief is reasonably necessary.

39. Binding Arbitration and Class-Action Waiver

Except for disputes eligible for small-claims court, claims seeking temporary or injunctive relief to protect intellectual property, confidential information, security, or unauthorized access, and claims that cannot lawfully be arbitrated, disputes arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration.

Arbitration will be administered by a nationally recognized arbitration provider under its applicable consumer or commercial rules, as appropriate, and will take place in Los Angeles County, California, remotely, or at another mutually agreed location.

The arbitrator may award the same individual remedies available in court, subject to these Terms and applicable law.

You and Alero waive the right to a jury trial and agree that claims may be brought only on an individual basis, not as a plaintiff or class member in a class, collective, consolidated, representative, or private-attorney-general proceeding.

If the class-action waiver is found unenforceable as to a particular claim or remedy, that claim or remedy will proceed in court after all arbitrable claims are resolved.

This section should be read to preserve all rights and procedures that applicable law does not permit the parties to waive.

40. Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except to the extent federal law applies.

Any court proceeding permitted under these Terms must be brought in a state or federal court located in Los Angeles County, California, unless applicable law requires another forum.

You and Alero consent to the personal jurisdiction of those courts.

41. Electronic Communications and Notices

You consent to receive account, billing, renewal, cancellation, security, support, policy, legal, and service notices electronically, including by email, account notification, website posting, or other electronic method permitted by law.

You are responsible for maintaining a valid email address and reviewing communications sent to it.

Electronic notices are considered delivered when sent, posted, or made available through the applicable account, subject to applicable law.

42. Changes to These Terms

Alero may update these Terms as the Services, technology, business model, or legal requirements evolve.

The “Last Updated” date identifies the most recent version.

Material changes will apply prospectively unless applicable law permits or requires otherwise.

Where required, Alero may provide advance notice or obtain renewed consent before a material change becomes effective.

Continued use of the Services after revised Terms become effective constitutes acceptance to the extent permitted by law.

43. Assignment

You may not assign, transfer, delegate, or sublicense your rights or obligations under these Terms without Alero’s prior written consent.

Alero may assign or transfer these Terms, in whole or in part, in connection with a merger, acquisition, financing, reorganization, sale of assets, corporate restructuring, or transfer of the Services.

44. Force Majeure

Alero will not be liable for delay or failure caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, labor disputes, utility failures, internet or telecommunications failures, government actions, regulatory restrictions, epidemics, cybersecurity events, provider outages, or failures of third-party infrastructure.

45. General Contract Terms

These Terms do not create a partnership, joint venture, agency, franchise, fiduciary, employment, or exclusive relationship between you and Alero.

Failure to enforce a provision is not a waiver.

If any provision is found unlawful, invalid, or unenforceable, it will be enforced to the greatest extent permitted and the remaining provisions will remain effective.

Headings are for convenience only and do not affect interpretation.

No third party is a beneficiary of these Terms unless expressly stated.

These Terms may be accepted electronically and electronic acceptance has the same effect as a handwritten signature.

46. Order of Precedence and Entire Agreement

These Terms, together with the Privacy Policy, Refund and Cancellation Policy, Website, AI, Voice, and Connected Services Disclaimer, Model Training and Improvement Policy, checkout disclosures, order forms, customer agreements, and other terms expressly incorporated by reference, constitute the agreement governing the Services.

If documents conflict, the following order generally applies: a signed customer agreement; an applicable order form;

checkout disclosures for the specific purchase; these Terms; the Refund and Cancellation Policy; and other incorporated policies, unless a document expressly states otherwise.

These documents supersede prior or contemporaneous agreements, communications, proposals, and representations concerning the same subject matter.

47. Contact Information

Questions, notices, complaints, and concerns regarding these Terms may be directed to:

AleroCore Technologies Email: info@alerocore.com Mailing Address: 5757 West Century Blvd, Suite 120 Los Angeles, California 90045 Website: aleroai.ai